Shipping Policy

Last updated: August 26, 2026.

Every order ships from our warehouse in California and travels to you domestically. Duties are calculated and prepaid at checkout, so nothing is owed at your door. Shipping is free on orders of $100 or more.

Where your order ships from

We buy Korean market stock in bulk, import it once, clear customs once, and hold it in California. Your parcel therefore starts its journey inside the United States and crosses no border on the way to you. That is the whole point of the model: the unit in the box is the release made for Korean shelves, and the delivery is an ordinary domestic one.

How long it takes

• Dispatch: within 24 hours of your order being placed.
• Transit: 3 to 5 business days to United States addresses.

Business days are Monday to Friday, excluding United States public holidays. Transit times are carrier estimates rather than guarantees; weather and carrier capacity can add a day. Expedited options, where offered, are shown at checkout.

What shipping costs

Shipping is free on orders of $100 or more, counted on the order subtotal and inclusive at exactly $100. Below that threshold, shipping is calculated at checkout from your delivery address and the size of the parcel, and the exact figure is shown to you before you pay. There is no separate import fee, brokerage charge or handling surcharge added afterwards.

Duties and customs

Orders ship duty paid. Import duty on the goods is calculated and prepaid at checkout as part of what you pay us, so no carrier will invoice you on delivery and no customs paperwork lands with you. The small parcel exemption that once let shipments from Korea reach United States buyers duty free has ended, which is why an order sent direct from Asia can now arrive with a bill attached and ours cannot.

Tracking

A tracking number is emailed to you as soon as the carrier scans the label, normally within 24 hours of your order. If nothing has arrived after 2 business days, check your spam folder first, then write to us and we will resend it.

Where we deliver

This policy covers orders delivered to United States addresses. Available destinations, services and rates are the ones shown at checkout for your address.

When something goes wrong

• The parcel is not moving. If tracking has shown no progress for 7 or more business days past the expected delivery date, tell us. We open a carrier claim and either reship or refund you.
• The parcel arrived damaged. Email a photo of the item and a photo of the outer box within 7 days of delivery. We send a replacement or refund in full, and in most cases we do not ask for the damaged item back.
• Tracking says delivered and nothing is there. Check with the carrier first, since delivery scans often carry a photo of where the parcel was left. Then write to us. We review these case by case and file the carrier claim on your behalf.
• The address was wrong. If an incorrect address you entered causes the parcel to come back to us, we will reship it once you confirm the correct address, and the second shipping cost is yours. If it is delivered to the incorrect address you supplied, we cannot recover it.
• The parcel was refused. A refused parcel returns to our warehouse. We refund the goods; the outbound shipping and the prepaid duty we already paid are deducted.

One order, one address

Each order ships to a single address. To send to more than one person, place separate orders.

Returns

Returns run 30 days from delivery, by mail, and we pay the return postage on every eligible return. The full terms are in our refund policy.

Questions

Our contact page sets out how to reach us and what to include, and our frequently asked questions answer the short ones.