Shipping Policy

Last updated: August 26, 2026.

Every order ships from California or direct from Korea, and both routes carry the same Korean market release. Shipping is free on orders of $100 or more.

Where your order ships from

Your order ships either from stock already held in California or direct from Korea. A parcel from California travels to you domestically; a parcel from Korea travels by international tracked post. Either way, the unit in the box is the release made for Korean shelves.

How long it takes

• Dispatch: orders leave within 2 business days of your order being placed. Orders placed at a weekend or on a US public holiday are counted from the next business day.
• Transit: 3 to 5 business days to United States addresses, whether your order ships from California or direct from Korea.

Business days are Monday to Friday, excluding United States public holidays. Transit times are carrier estimates rather than guarantees; weather and carrier capacity can add a day. Expedited options, where offered, are shown at checkout.

What shipping costs

Shipping is free on orders of $100 or more, counted on the order subtotal and inclusive at exactly $100. Below that threshold, shipping is calculated at checkout from your delivery address and the size of the parcel, and the exact figure is shown to you before you pay. We add no separate import fee, brokerage charge or handling surcharge afterwards.

Duties and customs

Orders shipping from California have already cleared United States customs, so no import charge applies to them on delivery.

Tracking

A tracking number is emailed to you as soon as the carrier scans the label, normally within 24 hours of dispatch. If nothing has arrived after 2 business days, check your spam folder first, then write to us and we will resend it.

Where we deliver

This policy covers orders delivered to United States addresses. Available destinations, services and rates are the ones shown at checkout for your address.

When something goes wrong

• The parcel is not moving. If tracking has shown no progress for 7 or more business days past the expected delivery date, tell us. We open a carrier claim and either reship or refund you.
• The parcel arrived damaged. Email a photo of the item and a photo of the outer box within 7 days of delivery. We send a replacement or refund in full, and in most cases we do not ask for the damaged item back.
• Tracking says delivered and nothing is there. Check with the carrier first, since delivery scans often carry a photo of where the parcel was left. Then write to us. We review these case by case and file the carrier claim on your behalf.
• The address was wrong. If an incorrect address you entered causes the parcel to come back to us, we will reship it once you confirm the correct address, and the second shipping cost is yours. If it is delivered to the incorrect address you supplied, we cannot recover it.
• The parcel was refused. A refused parcel is returned to the sender. We refund the goods; the outbound shipping, and any import duty already paid on the parcel, are deducted.

One order, one address

Each order ships to a single address. To send to more than one person, place separate orders.

Returns

Returns run 30 days from delivery, by mail, and we pay the return postage on every eligible return. The full terms are in our refund policy.

Questions

Our contact page sets out how to reach us and what to include, and our frequently asked questions answer the short ones.